Everything you need to know before you book: check-in and check-out times, where our homes are, house policies, and what’s included in your total. If your question isn’t here, our team is happy to help.
Check-in time is after 4 pm and check-out time is before 10 am local time. We require time between check-outs and check-ins to properly clean and prepare each home for the next guest’s arrival.
Early check-in or late check-out may be available for an additional charge with advance approval, as long as there are no departing or arriving guests at your property the same day. Please inquire with reservations if you’re interested. If you’ll be arriving later than 11 pm, please let us know in advance. Failure to vacate by the agreed check-out time may result in a late departure fee of up to one night’s rental.
Enjoy Unique Stays manages vacation rentals across several regions, including Chattanooga, North Georgia, Northeast Alabama, Western Carolinas, Southwest Michigan, and Northwest Indiana. Each region offers its own mix of treehouses, cabins, cottages, lofts, and homes. Visit our properties page and filter by location to see what’s available in the area you’re interested in.
The minimum age to book is 21, unless a specific property’s listing or Unit-Specific Terms state a different requirement, in which case that requirement controls. Valid, non-expired photo ID may be requested to confirm age. A parent or legal guardian must accompany all guests under the minimum age for the entire stay.
Please refer to our Rental Agreement, provided during the reservation process. You can review all terms and conditions before accepting them and continuing with your reservation.
Yes, we have a number of properties suited for larger families and groups. Be sure to enter your guest count when searching so we can show you properties that fit.
Pricing depends on several factors, including the property’s size, location, and season. All charges are clearly itemized when you reserve online. Fixed charges typically include the rental fee, applicable lodging tax (which varies by state and county), a cleaning fee (covering the home and any hot tub), a service fee supporting our platform and 24/7 support, and a Damage Waiver fee (see below).
A Damage Waiver fee applies to your reservation and is disclosed during booking; it’s property-specific and varies by listing. It covers accidental damage up to $100 in combined labor and repair cost, as long as it’s reported before the end of your stay — things like scuffs on doors, walls, or floors, stains on upholstery, broken glassware, or loose cabinet handles. It does not cover intentional damage, excessive negligence, damage from smoking, pets, or criminal activity, violations of house rules, lost or stolen personal items, missing remotes or keys, or bodily injury. If repair costs exceed $100, you may be responsible for the remaining amount. Guests may also purchase separate travel insurance for broader coverage.
The number of guests at the property may not exceed the maximum occupancy listed for that home. Any undeclared guests will result in an additional charge of $50 per undeclared guest, per day booked.
We provide one set of towels per person — please bring extra towels if you’d like more, including for hot tub use where applicable. Bring any specialty cookware you might need including charcoal and firestarters. We also provide local information for many properties covering nearby restaurants and grocery stores.
For direct bookings made through our official website: cancellations made 30 or more days before arrival will not be charged the remaining balance. Cancellations made within 30 days of arrival are due in full. If you cancel within 24 hours of originally booking, you’ll receive a full refund minus credit card processing fees. Reservations made through third-party channels (such as Airbnb, Vrbo, or Booking.com) are subject to that platform’s cancellation policy. We recommend purchasing travel insurance if you have any concerns about your ability to travel.
Yes, we have pet-friendly properties across our regions — look for the “Pet Friendly” filter when searching. Bringing pets into a non-pet-friendly property is treated as a serious violation, since many guests have severe allergies. If you plan to bring a pet, make sure you book a property clearly listed as pet-friendly.
Yes. Bona fide service animals are welcomed at all properties as required by law, regardless of the property’s pet policy. Other animals, including emotional-support animals that don’t qualify as service animals, are not permitted unless the property is pet-friendly and the animal is an approved dog.
Yes. Only dogs are permitted, and only at properties authorized as pet-friendly. A standard pet fee of $150 per pet applies for stays of up to 7 nights. For stays of 8 nights or more, an additional $35 per pet, per night applies after night 7. Pet approval (including breed and quantity) is at management’s discretion, so please check with your reservations contact for specifics. Bringing an unapproved pet, or evidence of a pet at a non-pet-friendly property, results in a minimum fee of $500 per incident.
Many of our properties have hot tubs and wireless internet, though this varies by home and region. Properties with these amenities are clearly labeled on the property page — you’re also welcome to call or email to confirm before booking. Internet is provided as a courtesy where available; we can’t guarantee constant uptime or speed, and use is at your own risk.
Some properties may be equipped with exterior security cameras (for example, at entry points or on porches) for safety and security purposes. These cameras may record audio and video and are used to monitor the property when it’s vacant.
While gatherings are welcome for guests included on the reservation, we do not permit parties. We define a group of 7 or more adults consuming alcohol or recreational substances as a ‘party,’ which requires prior approval at least 24 hours before check-in. Unapproved parties, loud gatherings, or fireworks are not permitted and may result in eviction without refund.
No. Smoking, vaping, and illegal or non-prescription drugs are prohibited anywhere on the premises, including outdoor areas. A minimum cleaning and deodorizing fee of $300 applies if evidence of smoking or drug use is found in the unit.
No. All of our properties are strictly weapon-free. Firearms, ammunition, and dangerous weapons (including replicas) are not permitted at any time.
No. Charging EVs using standard household outlets or a property’s electrical system is strictly prohibited. Please use a designated public charging station nearby.
Our check-in process is entirely digital. Within five minutes of signing your rental agreement after booking confirmation, you will receive your digital guest guide via email, which includes the property address. On your day of arrival, every guest will receive their unique digital door code via text message at 3:30 PM, and it will also be accessible in your guest guide starting at 4:00 PM. If you expect to arrive after 11 PM, please notify guest services in advance.
Call our office anytime for issues with the property. Some things are outside our control, such as power outages or third-party service providers (satellite TV, internet, etc.), though we’ll always work to resolve issues that arise during your stay. Please note refunds are not provided for power outages. For life-threatening emergencies, always dial 911 first.
Please notify us as soon as possible after your departure if you realize you’ve left something behind. If we’re able to locate the item, we’re happy to ship it back to you — you’ll be responsible for the shipping cost plus a handling fee. We are not liable for items left behind.
We cannot hold or block calendar dates without a down payment. Please confirm your dates before initiating a booking.
Cancellation Policy
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