Full-Service Vacation Rental Management.

I am writing to express my immense satisfaction with the exceptional service I have received since transitioning to Unique Stays as my vacation rental management company.

The transition from my previous management company was incredibly smooth, and the level of customer service I have experienced since then has been unparalleled.

The customer service provided by Unique Stays has been outstanding. The team is prompt, friendly, and dedicated to meeting my needs as a homeowner. I have been impressed by their professionalism and attentiveness to ensure my satisfaction.

Michael and I are 4.5 months into the transition of management for our cabins to Unique Stays. The transition process has been incredibly smooth. Lindsey and her team were proactive and handled the majority of the transition with just a few questions or items needed from us.

From the first phone call, the Unique Stays team has impressed us with their sense of urgency, their knowledge of the industry, their prompt and thorough communication, and their execution and follow through. They handled the transition from our prior management company seamlessly.

In the short period of time since we partnered with Unique Stays, they have gone above and beyond to meet or exceed our expectations. From month one, we have seen a consistent, substantial increase in the production of our properties. Every member of the crew looks out for the property as well as notes requests or suggestions from our guests for us to review.

Since partnering with Enjoy Unique Stays, I’ve been consistently impressed by the level of service across the board. Their guest services team is top notch, friendly, professional, and always available when guests need help. What really sets EUS apart, though, is their leadership team. When I call, someone actually picks up the phone, and any issue I raise gets solved the same day. That kind of responsiveness is rare.

Having housekeeping and maintenance in-house has also been a huge win. Not only is the quality more consistent, but the rates are far better than what I’d pay hiring a handyman on my own. It’s clear they treat my property like it’s their own.

When we were looking for a management company, our biggest goal was finding a team that could help us maximize the potential of our property while making ownership as hands-off as possible. Enjoy Unique Stays has done exactly that. Since listing Evergreen Escape with them, we’ve experienced a noticeable increase in both bookings and revenue. Their expertise in marketing, pricing, and vacation rental management has helped our property reach more guests than we ever could have on our own.

Beyond the results, it’s clear that the Enjoy Unique Stays team genuinely cares about both their homeowners and their guests. I never feel like just another property in their portfolio, I feel like a valued partner.